Institute of International Education 2000-2018

Director, Fulbright Services
Led West Coast region Fulbright Program team in providing advising and monitoring services for grantees from 120 countries attending U.S. academic institutions. Stewarded resources, interpreted immigration regulations, and implemented U.S. government policies for 4,800 Fulbright Foreign Student Program grantees, providing direct services and advocacy for 500 students in 12-state region. Maintained institutional relations as liaison with university personnel and education professionals. Drove team to think strategically about accommodations, advocacy, and access of disability resources for global exchange students and IIE program participants on over 200 programs.

Analyst, Business Operations Strategy
Integrated cross-functional processes for diverse portfolio of programs. Identified and evaluated potential risks and obstacles to current practices. Produced recommendations for process improvement. Initiated and refined processes for multiple delivery roles with result of smoother workflows including enhancements to customer relations management database. Negotiated diplomatic discussions with team leads related to data-entry ownership, resulting in audit-compliant process with financial field value integrity.

Senior Manager and Alternate Responsible Officer, Fulbright Services
Managed West Coast corporate social responsibility programs and Fulbright Foreign Student Program caseload. Served as Alternate Responsible Officer for J-1 visa Fulbright Exchange Visitors. Directly managed 2-5 employees, interns, volunteers. Synthesized 160 country directives, J. William Fulbright Foreign Scholarship Board policies and U.S. Code of Federal Regulations, balancing grantee needs and sponsor requirements. Facilitated national selection committees for grant applicants. Doubled number of corporate social responsibility accounts and negotiated contracts with Fortune 500 companies. Prepared, monitored, and reconciled budgets up to $0.5 million.